Support

UurKlus is designed to make managing your business administration as simple as possible. However, some matters are simply more complex, such as depreciation or VAT adjustments. At UurKlus, we do our best to guide you with helpful tips and advice. If you still get stuck, our support team is here to help.

Our English-speaking support team is available six days a week. We do not offer telephone support, as we try to answer frequently asked questions automatically. This allows us to keep costs low and offer you a comprehensive accounting package at a very affordable price. If your question is more complex, you will receive a personal response. Pro users are connected to personal support more quickly.

Would you like to switch from another accounting package? Our Start Service can help you make the move. With Pro, you can also do this yourself by exporting your data from your previous software and uploading it to UurKlus. In most cases, you can quickly continue working with your existing administration. If you would prefer some help, please contact us.

What you can expect

Our support is designed to help business owners move forward quickly and clearly. This is what you can expect from us:

  • Fast responses. We do not keep you waiting longer than necessary.
  • Clear explanations. No overly complicated accounting language, just straightforward answers.
  • Practical solutions. Immediately useful in your administration and day-to-day work.
  • Personal support. We think along with you and look at what works best for your situation.

Support by plan

UurKlus is available in Basis and Pro. The level of support matches the plan you use.

Basis

Standard support

Perfect if you work independently and only need help from time to time.

  • • Email support
  • • Help with general questions
  • • Access to guides and explanations

Pro

Extended support

Ideal if you want to move faster and would like more guidance when using UurKlus.

  • • Priority support
  • • Faster response times
  • • More in-depth help with your administration
  • • Guidance on setup and usage
Switching from another accountancy provider?

Move new clients over faster with XAF

Switching from Moneybird, e-Boekhouden.nl, SnelStart, Exact or another package that can export an XML Auditfile Financieel? UurKlus helps analyze that administration safely and prepare it for the switch.

This route is mainly intended for new or almost empty administrations. Upload an XAF file first, review the preview, save it as a switching dossier and only then apply it deliberately. Self-service is available on Pro; we can also guide clients through the switch.

What do we bring over?

  • Ledger and relations. Accounts, clients and suppliers are recognized, linked or safely created.
  • Invoices and expenses. Where the file contains enough information, we reconstruct clear sales and purchase bookings.
  • Journal entries. Balanced transactions are saved as locked entries with source references.
  • Safe apply. No silent overwrite and no duplicate journal entries for the same XAF import.

Language support

UurKlus supports both Dutch and English, so you can get help in the language that feels most natural to you.